Global Market Operations Manager

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

**About Us:**

Trip.com Group is a leading global travel service provider, founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021. Our company comprises of Trip.com, Ctrip, Skyscanner, and Qunar.

We integrate travel resources from industry partners to help travelers worldwide pursue the perfect trip with exceptional travel products and services. Our team has four Customer Service Centres established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aim to be the world's leading and most trusted family of online travel brands.

In this role, you will oversee the daily operations of Trip's overseas markets, ensuring the smooth functioning of various market resources, establishing operational guidelines, and promoting the implementation and achievement of operational plans.

  1. Monitor and analyze competitor information, collecting data effectively and assisting in formulating business plans and strategies.
  2. Coordinate with product, technology, marketing, and customer service departments to address unexpected issues, ensuring a smooth workflow.
  3. Closely collaborate with the overseas sales team to ensure timely maintenance and implementation of products and accurately understand product rules and policies.
  4. Maintain effective communication and close collaboration with airline partners, promptly collecting and updating relevant policies.


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