Customer Engagement Representative
2 weeks ago
Job Description
- Provide Level-1 support to merchants from various locations, including UAE, Hong Kong, and Thailand.
- Investigate and resolve transaction issues reported by merchants, escalating unresolved problems to higher-level support teams as necessary.
- Prepare and submit daily reports to the Head of Department (HOD).
- Participate in weekly online meetings with the HOD to discuss collected issues.
Required Skills and Qualifications
- A minimum of a Diploma in any field.
- Fresh graduates are encouraged to apply.
- Excellent proficiency in English and Bahasa Malaysia for communication and writing.
- A reliable internet connection, own computer, and suitable workspace for remote work.
- A strong attention to detail for verifying system-provided information.
- Able to work on shift (10PM to 10AM or 10AM to 10PM), 6 days a week.
- Customer Service, Problem-Solving, Technical Troubleshooting, and Multitasking skills.
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