Operations Executive

3 days ago


Klang, Selangor, Malaysia Lacher Malaysia Full time
Job Description

Lachér Patisserie is an e-commerce patisserie that prioritises quality and convenience. We aim to provide high-quality French desserts with hassle-free delivery services.

About the Role

We are seeking a skilled Operations Manager to oversee daily operations, ensure efficiency, and maintain a smooth running of our outlets. The successful candidate will develop, implement, and update Standard Operating Procedures (SOPs) to align with company standards and industry best practices.

The ideal candidate will have strong leadership and management skills, with the ability to inspire and motivate team members. They should be proficient in Google Workspace or other relevant software applications, have excellent analytical and problem-solving abilities, and thrive in a fast-paced environment.

Responsibilities
  • Monitor daily operations to ensure efficiency, scalability, and smooth day-to-day running of the outlets.
  • Develop, implement, and update SOPs to align with company standards and industry best practices.
  • Conduct regular audits to ensure SOP compliance and identify areas for improvement.
  • Oversee inventory management, including stock levels, replenishment, and accuracy, to minimise stock outs and waste.
  • Ensure compliance with health, safety, and hygiene standards by maintaining a clean and safe environment.
  • Lead and manage staff by providing guidance, coaching, and mentorship to maintain high performance and morale.
  • Communicate clear performance expectations and conduct regular evaluations.
  • Maintain exceptional customer service standards, ensuring positive customer experiences.
  • Handle inquiries or complaints promptly and effectively.
  • Enhance internal systems and strengthen team communication to improve operational efficiency and effectiveness.
  • Provide regular updates on operational performance and expenses to senior management, highlighting issues and areas for improvement.


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