Head of Cloud Operations

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Xsolla Full time
Key Responsibilities

Xsolla is a leading provider of payment solutions for the gaming industry. We are seeking a Head of Cloud Operations responsible for managing, optimizing, and delivering all Xsolla infrastructure that runs Xsolla SaaS services. These services enable all of Xsolla's business capabilities and solutions.

The successful candidate will be responsible for setting the mission, vision, and strategy for the Infrastructure function, ensuring alignment with business goals and technology objectives. They will also oversee day-to-day infrastructure operations, including system monitoring, performance tuning, and incident/change management to ensure high service availability and problem management to prevent high-impact incidents from recurring.

Requirements

  1. Exceptional leadership skills, with the ability to develop and communicate an infrastructure vision that inspires and motivates staff and aligns with the Technology and business strategy.
  2. Effective influencing and negotiation skills in complex environments where resources required for success may not be in direct control of this role.
  3. Experience in evangelizing and implementing transformational initiatives where the target state included agile, DevOps, SRE, and private and public cloud adoption at scale.
  4. Ability to consolidate operations capabilities in large, complex enterprise organizations to improve efficiency while balancing customer preferences for agility.
  5. Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills.
  6. Capacity to develop creative solutions and improvements for existing systems and processes, leveraging a deep understanding of engineering principles.
  7. Self-starter who self-assesses and solicits feedback from others to improve their performance.
  8. Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units.
  9. Experience in developing staff, including coaching, mentoring, and performance management.
  10. Maximizing the effectiveness of nearshore/offshore resource models.
  11. Experience in building cloud management solutions, including software development, integration, and ongoing engineering aspects.
  12. Creating self-service mechanisms to streamline infrastructure provisioning and ongoing management.
  13. Establishing and improving DevOps and other working practices (e.g., ITIL).
  14. Developing governance practices to track and measure the quality of services, and maintain service improvement plans.
  15. Experience in third-party management, working closely with sourcing and vendor managers.


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