Business Continuity and IT Disaster Recovery Professional

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia QCP Full time
Job Description

As an IT Specialist, you will play a crucial role in supporting our IT infrastructure and operations, as well as business continuity controls on-premise and on cloud.

Responsibilities
  • Helpdesk and IT Service Management Support:
  • Provide first-level support to QCP users for the remediation of IT issues across three shifts.
  • Support user helpdesk requests, such as for account/access related issues, VPN and network connectivity, collaboration and productivity tools support, endpoint troubleshooting, etc.
  • Ensure proper recording, documentation, and handover of issues to the next shift.
  • Monitor and report on IT service level trends and production incidents.
  • Maintain IT Configuration Management Database (CMDB) and ensure that the CMDB is up-to-date.
  • Support QCP's IT change management process: ensure that changes are assessed, tested, and approved before implementation.
  • Manage after-office hour emergency changes.
  • Incident and Problem Management:
  • Follow up on incidents and problems to their resolution.
  • Support QCP's production and security incident management frameworks. Handle production incidents and ensure timely escalation of security incidents.
  • BMC and IT DR Support:
  • Support QCP's Business Continuity and IT Disaster Recovery (DR) program. Assist in conducting and maintaining Business Impact Analysis (BIA) assessments, document IT system DR requirements, and provide IT DR program advisory support.
  • Assist QCP's testing of IT DR plans and resilience capabilities.
  • Conduct periodic review of infrastructure to identify single points of failure and remediate them.
  • Maintain central inventory of system data backup requirements; coordinate data backup and restoration testing.
  • IT Ops Support:
  • Support IT Security training and awareness sessions.
  • Support regular risk reporting, such as Key Risk Indicator (KRI) reporting and audit point tracking.
  • Support vulnerability scanning and coordinate penetration testing of on-premise and cloud workloads.
  • Maintain IT outsourcing register and contracts. Support periodic Third-Party risk assessments and due diligence checks on vendors.

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