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Night Audit Supervisor

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia IHG Hotels & Resorts Full time
Job Summary

As a Duty Manager at IHG Hotels & Resorts, you will be responsible for leading the front office team, driving business results, and delivering unforgettable guest experiences.

  • Direct the night audit process, ensuring timely and accurate financial reporting.
  • Develop and implement sales strategies to increase occupancy and ADR at the front desk.
  • Collaborate with senior management to develop and execute departmental plans.
  • Verify guest credit and billing instructions to ensure accuracy.
  • Coach front-line staff to excel in FIT marketing techniques and maximize sales opportunities.
  • Provide exceptional service, attention, and recognition to guests, meeting their needs and exceeding expectations.
  • Respond to guest concerns, gather feedback, and build relationships to drive continuous improvement in guest satisfaction.
  • Communicate closely with the Front Office Manager on all operational matters affecting guest service and hotel operations.
  • Manage staff schedules, work assignments, and performance goals, providing coaching and feedback to enhance team member performance.

This role offers a competitive benefit package, including hotel discounts worldwide and opportunities for career advancement with IHG.