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Branch Team Lead

1 week ago

Pasir Gudang, Johor, Malaysia AFFIN Group Full time
Leadership Opportunity

We are seeking an experienced and motivated Branch Team Lead to join our team at AFFIN Group. As a Branch Team Lead, you will be responsible for leading a team of customer service representatives and ensuring the smooth operation of banking services and activities in the branch.

Key Responsibilities
  • Team Leadership: Lead a team of customer service representatives and provide guidance and support to ensure the smooth operation of banking services and activities.
  • Branch Operations: Oversee the day-to-day operations of the branch, including managing customer accounts, processing transactions, and maintaining accurate records.
  • Performance Management: Evaluate the performance of team members and provide feedback to improve their skills and knowledge.
Requirements
  • Strong Leadership Skills: Possess strong leadership skills to motivate and guide team members to achieve their goals.
  • Excellent Communication Skills: Possess strong verbal and written communication skills to effectively interact with customers, colleagues, and superiors.
  • Problem-Solving Skills: Ability to analyze and resolve complex problems and issues that may arise in the branch.