Process Improvement Consultant
15 hours ago
About This Opportunity
We are seeking a Process Improvement Consultant to join our team at Zurich 56 Company Ltd. As a Process Improvement Consultant, you will play a key role in leading our business systems analysis efforts, focusing on process improvement and optimization.
Key Responsibilities
- Lead process improvement initiatives: Develop and implement business requirements, plan, conduct, and facilitate sessions for business requirements gathering, and ensure deliverables are met on time.
- Engage with stakeholders: Prepare, present, and update stakeholders on as-is and to-be models, including process, data, workflow, and application, as part of the requirements gathering/user story preparation process.
- Collaborate with cross-functional teams: Work with project managers and technology teams to build and maintain project scope, risk assessments, and high-level plans.
- Manage requirement traceability matrices: Analyze and manage requirement traceability matrices and prioritize requirements.
- Ensure quality: Perform quality review checks on project deliverables from stakeholders.
- Test and train: Develop test plans, perform testing, and conduct training activities.
- Post-implementation activities: Manage post-implementation activities, including problem-solving with stakeholder engagements for root cause analysis and improvements.
- Apply delivery methodologies: Adapt and apply different delivery methodologies, including SCRUM and Waterfall, determining the best methodology for the specific project.
Requirements
- Degree: Bachelor's degree in business analytics, computer science, or data analytics.
- Experience: Minimum 10 years of experience, with at least 5 years in a business analyst role.
- Industry expertise: Experience in life and/or general insurance with in-depth understanding of insurance products and processes.
- Methodology expertise: Experience in agile and waterfall methodologies.
- Tool proficiency: Experience with Ms Visio or other process mapping tools and JIRA and Confluence.
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