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Global Client Advocate

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

We're a dynamic company with a global presence, and we're looking for talented individuals who can help us drive growth and innovation.

The Customer Success Specialist will play a critical role in helping our customers achieve their goals and overcome challenges.

This is a unique opportunity to join a forward-thinking organization and contribute to shaping the future of the travel industry.

As a Customer Success Specialist, you'll be responsible for:

Handling customer complaints and escalations with professionalism and empathy

Working closely with the Customer Success Manager to develop and implement solutions that meet customer needs

Collaborating with internal departments to ensure seamless communication and issue resolution

Providing feedback and improvement ideas to the Technical Team to enhance our products and services

And more

Requirements:
  • Experience: 1-2 years of experience handling high-level complaints, escalations, disputes, resolutions, and detailed investigations with root cause analysis skills.
  • Communication Skills: Effective written and verbal communication skills in English.
  • Interpersonal Skills: Demonstrate patience and maintain a pleasant and professional tone in all interactions.
  • Technical Skills: Proficient in computer navigation and PC knowledge.