U Mobile Operations Director

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia U Mobile Full time

U Mobile is seeking a highly skilled Operations Director to lead our contract center operations. The ideal candidate will have a strong background in customer service and leadership, with a proven track record of success in improving operational efficiency and delivering exceptional customer experiences.

The Operations Director will be responsible for:

  • Developing and implementing strategic plans to improve operational efficiency and effectiveness
  • Leading a team of Customer Service Executives (CSEs) to deliver exceptional customer service
  • Collaborating with other teams to resolve customer issues and improve overall customer satisfaction
  • Analyzing customer feedback and making recommendations for improvement

To be successful in this role, you will need to have:

  • A minimum of 5 years experience in customer service or a related field
  • Proven leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and meet deadlines


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