Food Service Quality Manager

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Phoenix Signature Kitchen Full time

We are seeking a Food Service Quality Manager to join our team at Phoenix Signature Kitchen. As a key member of our team, you will be responsible for ensuring the quality of our confinement food delivery services and providing exceptional customer service.

Key Responsibilities
  1. Quality Control: Monitor and ensure the quality of our confinement food products, identifying areas for improvement and implementing changes as needed.
  2. Customer Support: Respond promptly and professionally to customer inquiries via phone, email, or message, providing accurate information and assistance regarding our confinement food delivery service.
  3. Order Management: Assist customers in placing orders, modifying orders, and addressing any issues related to order processing or delivery.
  4. Product Knowledge: Maintain in-depth knowledge of our confinement food menu, ingredients, dietary requirements, and delivery policies to answer customer questions and make recommendations.

The ideal candidate will possess strong communication skills, excellent problem-solving abilities, and the ability to work in a fast-paced environment. Fluency in Mandarin or Cantonese is essential for this role, as well as previous customer service experience, preferably in the food or hospitality industry.



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