Operations Supervisor

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Minacs Full time
Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability.

Key Responsibilities
  • Supervise call center associates, monitor their work and attendance, and ensure they meet performance expectations.
  • Coach direct reports on their performance and provide regular feedback to help them improve.
  • Identify and address performance-related issues, develop action plans, and implement corrective actions as needed.
  • Ensure high-quality customer service by monitoring service delivery and identifying areas for improvement.
  • Communicate expectations to employees, provide timely updates, and promote a positive work environment.
Candidate Profile
  • Associate's degree in a related field with two to four years of relevant experience preferred.
  • Strong leadership skills, ability to motivate and coach team members, and work well under pressure.
  • Excellent communication and problem-solving skills, with the ability to handle escalated customer calls.
  • Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines.


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Part time

    Job OverviewBID Operations is seeking a skilled and organized Financial Operations Specialist to support the processing of withdrawal payments with third-party Payment Service Providers (PSPs). The successful candidate will possess strong analytical skills, attention to detail, and excellent communication abilities.Key ResponsibilitiesProcess withdrawal...

  • Operational Supervisor

    11 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Pasona Malaysia Full time

    We are seeking an experienced Operational Supervisor to join our Pasona Malaysia team. The successful candidate will possess a strong background in operations management, with a proven track record of improving efficiency and reducing costs.The Operational Supervisor will be responsible for:Overseeing the day-to-day operations of the teamIdentifying areas...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Part time

    Job DescriptionBID Operations is looking for a skilled Payment Processing Associate to join their team. The successful candidate will possess strong analytical skills, attention to detail, and excellent communication abilities.Main ResponsibilitiesProcess withdrawal payments efficiently and accurately, following established procedures and security...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Part time

    Job SummaryThe Transaction Support Officer will provide essential support to the payment processing team at BID Operations. This role requires strong analytical skills, attention to detail, and excellent communication abilities.Main ResponsibilitiesSupport the payment processing team by assisting in the preparation of transaction remittances and data entry...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Part time

    About the RoleThe Cash Management Coordinator will play a vital role in supporting the payment processing team at BID Operations. This position requires strong analytical skills, attention to detail, and excellent communication abilities.Main ResponsibilitiesSupport the payment processing team by assisting in the preparation of transaction remittances and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia LaZat Cooking Full time

    LaZat Cooking Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaBusiness Operations SupervisorWe're Hiring: Operations SupervisorLazat Cooking School is looking for a dedicated Operations Supervisor to join our team If you have strong organizational skills, leadership experience, and a passion for ensuring smooth daily operations, we'd love to hear...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Group Full time

    We are seeking an experienced Operations Supervisor to join our team at the Hyatt Group. In this role, you will be responsible for overseeing the daily operations of the warehouse, including receiving and storing goods and supplies.You will work closely with vendors, suppliers, and internal departments to maintain accurate inventory records and ensure that...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Facility Management Sdn Bhd Full time

    Job Overview:Facility Management Sdn Bhd is seeking a Facilities Operations Supervisor to oversee the day-to-day operations of our facilities.The successful candidate will be responsible for ensuring the smooth operation of our facilities, including electrical systems, mechanical systems, and other related infrastructure.They will work closely with our...


  • Kuala Lumpur, Kuala Lumpur, Malaysia DKSH Group Full time

    Job Title: Sales and Operations SupervisorWe are seeking a highly motivated and experienced Sales and Operations Supervisor to join our team in Kuala Lumpur.The successful candidate will be responsible for overseeing the daily sales performance and ensuring maximum results for the business. You will also assist the executive in maintaining high standards of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Qatar Airways Full time

    About the RoleAs a Cargo Operations Supervisor, you will be responsible for overseeing the smooth operation of cargo activities at our Kuala Lumpur station. This includes coordinating with Ground Handling Agents to ensure adherence to QR standards and procedures.You will also be responsible for ensuring all safety measures are taken by operations staff as...

  • Team Supervisor

    4 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Wipro Technologies Full time

    We are looking for a Team Supervisor to join our team at Wipro Limited. As a Team Supervisor, you will be responsible for managing delivery of a project driving operations and delivery governance, ensuring the right talent supply chain to optimize customer satisfaction and cost of delivery.About UsWe are a leading technology services and consulting company...


  • Kuala Lumpur, Kuala Lumpur, Malaysia DKSH Group Full time

    Title: Supervisor Outlet OperationsLocation: Kuala Lumpur, MY, MYGlobal Business Unit: CGJob Function: SalesRequisition Number: 151681Job Responsibilities:To be fully conversant with monthly/daily sales performance and assist the executive to ensure maximum results for the business is achieved.To assist the Executive in ensuring that standards of customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Hotels Corporation Full time

    Hyatt Hotels Corporation is hiring a skilled Hyatt Food and Beverage Supervisor to oversee the restaurant operation. As a supervisor, you will ensure the outlet runs smoothly, adheres to hotel standards, and achieves financial success.About the RoleThe Hyatt Food and Beverage Supervisor acts as a liaison between the restaurant team and other departments to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia LaZat Cooking Full time

    LaZat Cooking Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaBusiness Operations SupervisorWe're seeking a seasoned Operations Supervisor to lead our kitchen team.


  • Kuala Lumpur, Kuala Lumpur, Malaysia VV Consulting Group Full time

    We are currently seeking a dedicated and organized individual to fill the role of Dining Establishment Supervisor, responsible for overseeing daily restaurant operations, managing staff, and maintaining high levels of customer satisfaction.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Qatar Airways Full time

    Job Description - Cargo Operations Supervisor- Kuala Lumpur, Malaysia (217437)Job PostingFeb 13, 2025, 6:22:10 AMPrimary LocationKuala Lumpur - KULUnposting DateFeb 27, 2025, 8:59:00 PMWe are recruiting for Cargo Operations Supervisor based in Kuala Lumpur, Malaysia.The selected candidate will be involved in overlooking and ensuring that QR standards and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Intellect Full time

    Job DescriptionThe Ranger Operations Specialist role at Intellect is a dynamic opportunity to oversee the effective management of day-to-day operations and workforce resources for our helpline and crisis intervention services.About the RoleThis role includes managing a team of helpline and crisis intervention supervisors globally, who are accountable for...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Qatar Airways Full time

    Job Description - Cargo Operations Supervisor- Kuala Lumpur, Malaysia (217437)Job PostingMar 19, 2025, 5:40:59 AMPrimary LocationKuala Lumpur - KULUnposting DateApr 2, 2025, 8:59:00 PMWe are recruiting for Cargo Operations Supervisor based in Kuala Lumpur, Malaysia.The selected candidate will be involved in overlooking and ensuring that QR standards and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Google Inc. Full time

    Job DescriptionWe are seeking an experienced Data Center Operations Manager to join our team at Google Inc. The successful candidate will have a strong background in technical operations, excellent leadership skills, and the ability to communicate effectively with diverse stakeholders.In this role, you will lead a team responsible for designing, operating,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Fossil Full time

    Fashion Retail Store SupervisorWe are seeking highly motivated and experienced Fashion Retail Store Supervisors to join our Malaysia team.The successful candidate will be responsible for leading and managing a team of Sales Associates and ensuring the smooth operation of our stores.This is a challenging and rewarding role that requires strong leadership and...