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Beauty Store Supervisor

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Sephora USA, Inc Full time
About Us
Sephora USA, Inc. is a global leader in beauty retailing with over two thousand points of sale across the Americas, Europe, Middle East, and Asia. We are committed to delivering exceptional customer experiences through our extensive range of products and services.

Job Description
The ideal candidate will have a minimum of 3 years' experience in the capacity of a Store Manager, managing a team of at least 20 members. They should also possess comprehensive product, retail, and industry understanding and intermediate selling experience. As a key member of our leadership team, the successful candidate will be responsible for creating a high-performance culture by setting clear expectations, analyzing performance, and giving appropriate and prompt feedback, including actively managing poor performance.

Responsibilities
• Creating a high-performance culture by setting clear expectations, analyzing performance, and giving appropriate and prompt feedback, including actively managing poor performance
• Working with Area Manager to identify and develop strong performers
• Ensuring all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store
• Ensuring the legal and financial integrity of the store
• Ensuring proper in-store Sephora executions according to established standards and directives
• Managing all store operations in a systematic and efficient manner, as per established policies and procedures
• Ensuring merchandise deliveries are processed on the same day they arrive and the store's entire product offer is made immediately available and easily accessible to customers on a consistent basis
• Ensuring cash register transactions are processed quickly and accurately
• Leading and implementing all applicable loss prevention policies and procedures
• Maintaining a safe and productive shopping and working environment

Requirements
• A minimum secondary school education, preferred advanced diploma, or University degree
• A minimum 5 to 8 years' work experience in a beauty/fashion customer and commercial-focused retail environment
• A minimum of 3 years' experience in the capacity of a Store Manager, managing a team of at least 20 members
• Intermediate selling experience
• Comprehensive product, retail, and industry understanding
• Advanced MS Office proficiency