Service Excellence Associate

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Addex Sdn Bhd Full time

We are seeking a highly skilled Service Excellence Associate to join our team at Addex Sdn Bhd. As a hybrid employee, you will have the opportunity to work both in the office and remotely, depending on your role. In this position, you will be responsible for delivering exceptional customer service and support through various channels. Your goal will be to ensure that customers are satisfied with our products and services.

Job Description
  • Provide answers to customers by identifying problems and assisting with incoming queries
  • Educate clients on how to use the company's website and trading platforms
Requirements
  • Excellent communication and problem-solving skills
  • Knowledge of FX and trading platforms
  • Ability to work in a team environment
Skills
  • Customer Service
  • Problem Solving
  • Troubleshooting
Company Benefits
  • Corporate parking available
  • Medical coverage provided
  • Hybrid working arrangement after completing probation
  • Loading pantry with snacks and beverages
  • Free lunch every Wednesday

At Addex Sdn Bhd, we pride ourselves on being a company that values innovation and creativity. We are committed to delivering high-quality consulting services to our clients and building long-lasting relationships with them. If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity.



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