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Technical Product Specialist
3 weeks ago
We are seeking a Technical Product Specialist to join our team at Guidewire Software. The ideal candidate will have 6+ years of experience providing technical software support for a B2B software company and a strong understanding of SQL and commercial relational databases.
About the RoleThe Technical Product Specialist will be responsible for developing and maintaining deep expertise in Guidewire's suite of products, troubleshooting and resolution of incoming support cases, and communicating with customers to ensure timely and accurate updates on the status of their support requests.
Responsibilities
- Provide technical support to Guidewire customers using Guidewire products
- Develop and maintain deep expertise in Guidewire's suite of products
- Troubleshoot and resolve incoming support cases
- Communicate with customers to ensure timely and accurate updates on the status of their support requests
Requirements
- Bachelor's Degree in Computer Science or related field
- 6+ years of work experience providing technical software support for a B2B software company
- Experience with a commercial customer incident tracking or CRM system such as Salesforce.com