Technical Product Specialist Mandarin Speaker
1 week ago
TDCX WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Reporting to the Team Leader, you will be part of an energetic and high-performance team that provides post-sales support for the full suite of digital advertising products of our client, a highly successful social media platform that has gained global popularity amongst billions of subscribers. In your role as Technical Product Specialist, you will resolve queries from enterprise users spanning across generic, technical and product-related enquiries; while providing a successful customer service experience primarily via email/chat interactions; and outbound calls where required.
Your key responsibilities include:
- Own and drive query resolution through collaboration with in-house product operations & engineering groups to resolve all types of queries.
- Work on case volumes across email and chat channels.
- Drive overall customer satisfaction metrics ensuring service quality through case journey and providing regular updates across touch points.
- Drive adherence to service levels across channels and achieve Best in Class productivity, impacting resolution times for end customers.
- Partner with in-house technical specialists to educate advertisers on product features and common issue types.
Qualifications
- Min SPM/Diploma/ Degree in any discipline.
- Full professional proficiency (written and verbal) in English and in the added native language.
- Possess a high level of problem resolution ability to identify the cause of the issues and provide a holistic solution, at the first contact.
- Strong interest in digital advertising technology and social media products, and ideally experience running marketing campaigns (for agency or own business).
- Comfortable working in a contact centre (voice/chat based) environment and willing to observe a shift schedule which may include weekends.
Entry level
Employment typeFull-time
IndustriesOutsourcing and Offshoring Consulting
#J-18808-Ljbffr-
Financial Analyst
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Basf venezolana, s.a. Full timeJob DescriptionThe Treasury (Associate Analyst) - Mandarin Speaker role involves daily operation activities, reviewing and approving tasks, supporting internal, regional, and global projects, and ensuring compliance with BASF requirements and local legal and statutory requirements.Key responsibilities include monitoring processes, providing technical...
-
Customer Support Specialist
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Kenso Corporation Full timeWe are looking for a Customer Support Specialist who is fluent in Mandarin to join our team. As a Customer Support Specialist, you will be responsible for providing excellent customer service to our Mandarin-speaking clients.The ideal candidate will have a strong background in technical services, with 2+ years of experience in a similar role. You will be...
-
Customer Service Agent
6 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia KAALI HR Full timeCustomer Service Agent - Simplified Mandarin and Cantonese Speakers Wanted!Kaali HR is looking for highly motivated and enthusiastic customer service agents to join their team! As a Customer Service Agent - Simplified Mandarin and Cantonese Speakers, you will have the opportunity to work in a fast-paced environment, interacting with clients, resolving...
-
Technical Support Specialist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Getronics Full timeGetronics is a leading IT service provider seeking an exceptional Technical Support Specialist to join their team in Kuala Lumpur, Malaysia.About the RoleThis is a contract position that requires providing general helpdesk support and installation support for hardware, software, mobile devices, and computers.Key Responsibilities:Diagnose and troubleshoot...
-
Kuala Lumpur, Kuala Lumpur, Malaysia GROWTHFN Sdn bhd Full timeAbout the RoleGROWTHFN Sdn bhd is seeking a highly skilled Customer Service Representative for Mandarin or Cantonese Speakers to join our team. In this role, you will be responsible for providing exceptional customer support and services to our clients through voice communication in Mandarin or Cantonese.Key Responsibilities:Customer Support: Provide...
-
Kuala Lumpur, Kuala Lumpur, Malaysia GROWTHFN Sdn bhd Full timeJob DescriptionWe are seeking a highly skilled Mandarin or Cantonese Voice Support Specialist to join our team at GROWTHFN Sdn bhd. In this role, you will be responsible for providing exceptional customer support and services to our clients through voice communication in Mandarin or Cantonese.Key Responsibilities:Customer Inquiry Resolution: Respond to...
-
it helpdesk support- cantonese speaker
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Getronics Full timeGetronics Federal Territory of Kuala Lumpur, MalaysiaIT HELPDESK SUPPORT- CANTONESE SPEAKER1 day ago Be among the first 25 applicantsProvide general helpdesk support and installation support for hardware, software, mobile devices, and computers.Diagnose and troubleshoot technical issues including account set-up.Walk through with users to resolve their...
-
Technical IT Specialist
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Teladoc Health Asia Full timeTeladoc Health Asia is seeking a highly skilled Technical IT Specialist to join our KL-based team. In this key role, you will provide technical expertise to resolve complex IT issues and maintain seamless business operations.The ideal candidate will have a minimum of 2 years of experience in IT management, with expertise in IT infrastructure, project...
-
Technical Specialist
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Kenso Corporation Full timeJob Title: Technical SpecialistKenso Corporation is seeking a skilled Technical Specialist to join our team.Provide first-level support for client-related issues and queries.Identify risk factors and proactively address them.Work on long-pending cases and critical cases for closure.Conduct data collection activities, including preventive maintenance, health...
-
Customer Service Specialist Mandarin Speaker
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia TDCX Full timeThis job is perfect for a Mandarin-speaking Customer Service Specialist at a Premium Technology Company. You might like this job because it offers a diverse range of responsibilities to enhance customer experience, resolve issues, and represent a renowned Korean company.Salary: RM 2500 - RM 4000Employment Type: Full-TimeJob DescriptionAs a Customer Service...
-
Technical Assistance Specialist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia DSS Software Ltda. Full timeWe are looking for a skilled Technical Assistance Specialist to join our team at Datadot Software Solutions, a cutting-edge IT consulting firm.About the Job:This role requires a high level of technical proficiency, excellent communication skills, and the ability to resolve complex issues in a timely manner.The ideal candidate will possess fluency in...
-
Technical Support Specialist
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Holdings Full timeAbout Zeal HoldingsZeal Holdings is a dynamic organization seeking an exceptional Technical Support Specialist to join our global team. In this role, you will play a crucial part in ensuring top-tier support for our products.The ideal candidate will have over 3 years of experience in a technical support role, with proficiency in tools like Kibana, Grafana,...
-
Technical Support Specialist
19 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Aqi Intl Full timeJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Aqi Intl. In this role, you will be responsible for providing exceptional customer service by responding promptly and professionally to incoming calls, chats, and emails.Skill Requirements:A minimum of 1 year's experience in the call centre industry is...
-
Mandarin Speaking Technical Engineer
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Kenso Corporation Full timeWe are seeking a highly skilled Mandarin-speaking Technical Engineer to join our team. As a Technical Engineer, you will be responsible for installing, commissioning, and maintaining vision inspection systems, as well as providing training to ensure seamless operation.The ideal candidate will have a strong background in mechanical, IT, automation, or...
-
Technical Art Specialist
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Electronic Arts Full timeAbout the RoleWe are seeking a skilled Technical Art specialist to join our team at Electronic Arts. As a Technical Art specialist, you will play a crucial role in refining processes, including batching and automation.You will work closely with artists from various teams to support the usage of our internal pipeline, workflow, and tools. Your primary...
-
Technical Documentation Specialist
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Astek Full timeJob OverviewWe are seeking a talented and skilled Technical Writer / Knowledge Specialist to enhance and maintain user-centered content that drives the adoption and usage of Swift's products and services.In this role, you will be an advocate for the user, ensuring that product and service information is designed and developed to enhance usability and...
-
Technical Support Specialist
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Lenovo PCCW Solutions Limited Full timeJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Lenovo PCCW Solutions Limited. As a Technical Support Specialist, you will provide first-level technical support to end-users, assisting with IT-related issues and ensuring smooth operation of systems and services.
-
Technical Support Specialist
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Recooty Full timeJob DescriptionWe are seeking a skilled Technical Support Specialist to join our team at Recooty. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our customers.About the RoleThis is an exciting opportunity to work in a dynamic environment where you will be part of a talented team...
-
Product Development Specialist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia SBM Offshore Full timeAbout the RoleSBM Offshore is a leading player in the deepwater ocean-infrastructure market, and we are currently seeking an experienced Product Development Specialist to join our team.The successful candidate will be responsible for ensuring product technical quality, monitoring effectiveness and quality of standardized vessel products during execution, and...
-
Production IT Specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Sperton Global AS Full timeJob SummaryWe are seeking an experienced Production IT Specialist to join our team. As a key member of our production support team, you will be responsible for ensuring the smooth operation of our banking systems. You will work closely with our development team to resolve technical issues and improve system performance.ResponsibilitiesYou will be responsible...