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Mandarin or Cantonese Voice Support Specialist
7 days ago
We are seeking a highly skilled Mandarin or Cantonese Voice Support Specialist to join our team at GROWTHFN Sdn bhd. In this role, you will be responsible for providing exceptional customer support and services to our clients through voice communication in Mandarin or Cantonese.
Key Responsibilities:- Customer Inquiry Resolution: Respond to customer inquiries in a timely and accurate manner, utilizing your knowledge of our client's products and services.
- Excellent Communication Skills: Deliver excellent customer support and services through active communication, ensuring that customers feel valued and supported.
- Quality Assurance: Adhere to call flow procedures and processes, as well as quality assurance requirements, to ensure exceptional customer experience.
- Languages: Proficient in Mandarin or Cantonese, with English being a must. Malaysian Native speakers with additional languages are an added advantage.
- Communication Skills: Strong oral and written communication skills, with the ability to articulate complex information in a clear and concise manner.
- Computer Knowledge: Proficient in general computer knowledge and skills.
- Flexible Working Environment: Work in a dynamic and flexible environment that values employee growth and development.
- Ongoing Training and Development: Receive ongoing training and development opportunities to enhance your skills and knowledge.
- Collaborative Team Culture: Be part of a collaborative team culture that promotes open communication and teamwork.
