Hybrid Mandarin or Cantonese Customer Service Specialist

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia KAALI HR Full time
Hybrid Mandarin or Cantonese Customer Service Specialist (Voice Only)

Fewer than 20 applicants. You still have a chance

  • Fresh graduates with a Diploma and Degree are also welcome to apply as long as you have good proficiency in either Simplified Mandarin or Cantonese. SPM with experience may apply.
  • Salary: Basic (RM3100 - RM4000) + Language allowance (RM300 for Mandarin or RM500 for Cantonese) + KPI (Up to RM200) + Night shift allowance.
  • Requirements: Candidate must be proficient in English and Mandarin (Speaking only) or Cantonese (Speaking only).
  • Able to work hybrid (3 days office, 2 days home).
  • Training for 2 months in the office.
  • Must be flexible, customer-centric, and have the ability to thrive in a team environment, seeking feedback and open to development.
  • Takes pride in delivering what is promised in line with customer and service expectations, taking ownership and helping to drive first contact resolution while catering to need-based solutions.
  • Ability to work in a high-volume, fast-paced changing environment as required.
  • Proficiency with personal computers and basic software packages and specialized applications.
  • Excellent communication skills and is polite and friendly at all times.
  • Equipped to deal with customer conversations by displaying patience and empathy.
  • Ability to follow processes and procedures to mitigate risks/errors.
  • Must be competent to handle a set of core skills required for the role, which includes general banking and credit card queries.
  • EPF/Socso provided.
  • Working under a prominent bank.
  • Language allowance provided.
  • KPI allowance provided.
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