Voice Communications Specialist

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Millennium Technology Services Full time
About the Role

Millennium Technology Services is seeking an experienced Voice Communications Specialist to support our clients' needs in voice communications.

The successful candidate will have a solid understanding of Avaya systems and be able to resolve issues on site, as well as support voice engineering initiatives for all project-related and ongoing operations support for voice communications services.

This role involves implementing and troubleshooting enterprise Voice-related solutions/incidents/system outages, meeting with customers to discuss special tasks, and providing solutions when needed.

The candidate will also be responsible for day-to-day adds, moves, changes, and user troubleshooting, as well as recommending and integrating new Telecommunication Voice, Video, and Unified Communications technologies.

Key Responsibilities

  • Implementing and troubleshooting Avaya systems.
  • Supporting voice engineering initiatives.
  • Meeting with customers to discuss special tasks.
  • Providing solutions to customer needs.
  • Responsible for day-to-day adds, moves, changes, and user troubleshooting.
  • Recommend and integrate new Telecommunication Voice, Video, and Unified Communications technologies.


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