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Cloud Voice Communications Specialist

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Prometric Ireland Limited Full time
Key Responsibilities
  • Research, plan, and implement voice projects and communicate with all business stakeholders.
  • Be proactive and identify, troubleshoot voice and contact center issues.
  • Ability to develop and deploy omnichannel flows (IVR, Chat, Email etc) in Genesys Cloud Architect.

The candidate will work closely with business stakeholders and vendors to ensure seamless integration of telecommunication systems and services across Prometric's global estate.