Project Manager

5 days ago


Subang Jaya, Selangor, Malaysia ZUS Coffee Full time
Key Responsibilities
  • Project Leadership: Lead customer happiness projects from inception to completion, ensuring alignment with strategic goals and objectives.
  • Process Optimization: Evaluate current support processes to identify areas for improvement and optimize workflows for efficiency and better customer satisfaction.
  • Stakeholder Management: Collaborate with various teams to implement solutions that enhance customer feedback and operational needs.
Requirements and Qualifications
  • Bachelor's degree in Business Administration, Project Management, or related field.
  • 3-5 years of experience in project management, customer support, or operations, with at least 2 years in a leadership or supervisory role.
  • Strong understanding of customer service principles, including KPIs such as CSAT, NPS, and FRT.

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