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Computer Systems Support Professional

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Qinetics Solutions Sdn Bhd Full time

Technical Support Role

We are seeking an experienced Help Desk Technician to join our team at Qinetics Solutions Sdn Bhd. The successful candidate will be responsible for providing technical support and assistance to our clients, including managing and responding to tickets within a ticketing system.

Main Responsibilities

  • Manage and respond to tickets in a professional and courteous manner.
  • Evaluate and resolve technical issues or escalate them to the Level 2 support team as needed.
  • Prepare and maintain accurate records of claim reports in both digital and hard copy formats.
  • Maintain strong relationships with clients by ensuring all issues are resolved satisfactorily and providing regular updates as required.

Required Skills and Qualifications

  • Candidate must possess a Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent.
  • Strong English language skills are essential; knowledge of Bahasa Malaysia is also desirable.
  • Experience with IT equipment is highly valued.
  • Excellent documentation and reporting skills are crucial for success in this role.
  • Strong interpersonal and communication skills are required.
  • A fast learner with a pleasant personality is ideal for this position.