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Regulatory Compliance Professional with KYC Expertise

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

Do you want to make a real difference in people's lives by ensuring they have a seamless and secure experience with our financial products?

We're looking for a Regulatory Compliance Professional with KYC expertise to join our team. In this role, you'll play a critical part in shaping the customer experience across our organization.

Your primary responsibility will be to conduct regular quality checks on customer service agents, identifying areas for improvement and developing strategies to enhance their performance. You'll also collaborate with our customer service teams to implement process improvements and ensure compliance with regulatory requirements.

  • Main Responsibilities:
  • Review customer service agents' performance and identify areas for improvement
  • Develop and deliver training programs to employees on KYC and customer experience
  • Collaborate with customer service teams to implement process improvements and ensure compliance with regulatory requirements
  • Prepare clear and concise reports documenting findings from quality assurance reviews