Luxury Lounge Operations Manager

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Group Full time

We are looking for a dynamic individual to oversee daily Club Lounge operations at Traders Hotel by Shangri-La. As the Front Office Club Lounge Manager, you will be responsible for ensuring exceptional guest experiences, a luxurious environment, and top-tier service.

Key responsibilities include managing inventory, stock rotation, and ordering of supplies while maintaining cost control within the lounge budget. You will also supervise Guest Service Agents to ensure seamless check-ins, VIP requests, and address guest complaints or feedback promptly.

To succeed in this role, you must build strong relationships with VIP and frequent guests, catering to their preferences and anticipating their needs. Implementing training programs to uphold hotel standards and scheduling staff to ensure operational efficiency and coverage are also key responsibilities.

A degree in Tourism/Hospitality/Hotel Management is required, along with proficiency in both oral and written English and Malay. Familiarity with hotel property management systems (PMS) OPERA is an added advantage. At least 2-3 years of experience in a similar guest services or front office management position is necessary.



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