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Branch Operations Manager
2 months ago
We are seeking a highly skilled and experienced professional to lead our branch operations. As the Head of Branch, you will be responsible for spearheading the branch's sales, after-sales, and spare parts operations to drive business growth and profitability.
Key Responsibilities- Sales Performance: Ensure branch sales targets are met by regularly reviewing sales performance reports and taking necessary actions to address any shortfalls.
- After-Sales Revenue: Achieve after-sales revenue through high service turnover, cost optimization, and customer relationship management.
- Branch Budgeting: Propose, develop, and execute the annual branch budget in line with the company's business plan, ensuring prudent budget utilization and optimization.
- Customer Relations: Manage and resolve customer relations matters, ensuring customer satisfaction index (CSI) is at targeted levels.
- Process Improvement: Review and propose improvements for relevant processes in the branch to increase customer satisfaction and cost effectiveness.
- Employee Development: Support the development of employees through proper learning interventions and on-job coaching sessions.
- Education: Diploma/Degree/Master in Business Management/International Business/Marketing/Engineering/Automotive or equivalent.
- Experience: Minimum 5-10 years of experience as Sales Manager/Branch Manager/After Sales, with at least 4 years in leadership roles handling a group of people.
- Skills: Sales Management & After Sales Management skills, Problem Solving Tools & Project Management skills.