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Branch Operations Manager

2 months ago


Bintulu, Sarawak, Malaysia Tan Chong Motor Holdings Berhad Full time
{"Job Title": "Head of Branch", "Job Description": "Job Summary

We are seeking a highly skilled and experienced professional to lead our branch operations. As the Head of Branch, you will be responsible for spearheading the branch's sales, after-sales, and spare parts operations to drive business growth and profitability.

Key Responsibilities
  • Sales Performance: Ensure branch sales targets are met by regularly reviewing sales performance reports and taking necessary actions to address any shortfalls.
  • After-Sales Revenue: Achieve after-sales revenue through high service turnover, cost optimization, and customer relationship management.
  • Branch Budgeting: Propose, develop, and execute the annual branch budget in line with the company's business plan, ensuring prudent budget utilization and optimization.
  • Customer Relations: Manage and resolve customer relations matters, ensuring customer satisfaction index (CSI) is at targeted levels.
  • Process Improvement: Review and propose improvements for relevant processes in the branch to increase customer satisfaction and cost effectiveness.
  • Employee Development: Support the development of employees through proper learning interventions and on-job coaching sessions.
Requirements
  • Education: Diploma/Degree/Master in Business Management/International Business/Marketing/Engineering/Automotive or equivalent.
  • Experience: Minimum 5-10 years of experience as Sales Manager/Branch Manager/After Sales, with at least 4 years in leadership roles handling a group of people.
  • Skills: Sales Management & After Sales Management skills, Problem Solving Tools & Project Management skills.
", "lang_code": "en-US"}