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Team Supervisor

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

Are you a natural leader with a passion for delivering exceptional customer experiences? Do you have experience leading high-performing teams and driving business results? If so, we want to hear from you At Trip.com Group, we are committed to providing our customers with the best possible service, and we need talented leaders like you to help us achieve our goals.

About the Job

In this role, you will be responsible for managing a team of customer service representatives, ensuring that they provide top-notch service to our customers. You will work closely with your team to develop strategies for improving service delivery, and you will be accountable for meeting or exceeding key performance metrics.

  • Team Leadership: Supervise and mentor a team of customer service representatives to ensure they meet their performance targets.
  • Service Quality: Develop and implement strategies to improve service quality and customer satisfaction.
  • Performance Metrics: Track and analyze key performance metrics to identify areas for improvement.
  • Communication: Communicate effectively with management and other stakeholders to keep them informed of team performance and progress.

If you have a strong background in customer service leadership and a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.