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Technology Team Supervisor

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia UOB Full time
About Our Role

This is an exciting opportunity to join a dynamic team at United Overseas Bank Limited, where you will play a key role in shaping our technology landscape. As a System Analyst Lead, you will be responsible for building and managing system capabilities to support our Customer Management platform and strategic projects.

You will lead a team of IT system analysts and drive cross-functional analysis to ensure seamless collaboration between business, operations, and technology teams. Your expertise in Microsoft Dynamics Customer onboarding/Leads/Lending will be invaluable in this role.

In addition to your technical skills, you will also need to demonstrate strong leadership and communication abilities. You will be accountable for driving results and owning delivery responsibilities end-to-end.

Responsibilities
  1. Lead a team of IT system analysts to support Customer Management platform and strategic projects.
  2. Build and manage system capabilities based on business functions and UOB architecture strategy.
  3. Drive cross-functional analysis and ensure collective knowledge of business, system analysts, operations, and technology teams is tapped into.
  4. Develop and implement innovative solutions with prototypes and pilots.
  5. Establish processes for system analysts to elicit detailed requirements from impacted business and control teams.
  6. Collaborate with Program managers and Business Solution Specialists to finalise functional requirements.
  7. Lead application development and testing teams to ensure correct understanding and refinement of requirements and solutions.
  8. Manage function validation support during UAT phases.
Requirements
  • Bachelor's Degree in Computer Science or related field.
  • More than 9 years' experience in developing and delivering CRM capabilities.
  • Leadership experience in managing IT delivery teams and implementing large-scale projects.
  • Strong technical knowledge of Microsoft Dynamics Customer onboarding/Leads/Lending.
  • Ability to bridge gaps between application development teams and product/business owners.
  • Highly effective communicator with senior technical staff.