Network Engineer Specialist

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Telekom Malaysia Full time

Job Overview

This role is responsible for overseeing the customer lifecycle, ensuring fault complaints are resolved within SLA standards and delivering value-added services like BCP activations, outage reports, and service tests.

Key Responsibilities:

  1. Act as the primary contact for urgent issues and faults involving critical circuits.
  2. Ensure optimal network performance by identifying and resolving hardware, software, and connectivity issues.
  3. Deliver onsite support for escalated incidents, ensuring quick resolutions and consistent updates to stakeholders.
  4. Conduct regular assessments to identify areas of improvement.
  5. Deliver advanced support for complex network issues, including leading troubleshooting efforts and managing technical communications.
  6. Perform root cause analysis and implement long-term solutions for recurring issues.
  7. Develop and maintain up-to-date network documentation, and deliver regular performance and incident reports.

Required Skills and Qualifications:

  • Bachelor's Degree in Computer Science, IT/ Software Engineering, Information Security and Assurance, Network Security, Information Technology Management.
  • Cisco Certifications (mandatory): CCNP (Cisco Certified Network Professional) or equivalent (ENARSI, ENSDWI). Implementation and troubleshooting for advanced routing technologies and services.
  • Arista Certifications (highly desirable): Arista Cloud Engineer (ACE) Certification Program.
  • Juniper Networks Certifications will be an added advantage.

WE VALUE:

  • Minimum 5 years of experience in network engineering, design, and implementation.
  • Cisco Networking Technologies: Expertise in various Cisco solutions, such as:
  • Cisco Routing and Switching (IOS, NX-OS).
  • Arista Networking Technologies: Proficient in data center network solutions (ACE 4 and above).
  • Routing and Switching Protocols: Deep knowledge of protocols like BGP, OSPF, EIGRP, MPLS, VRF, etc.
  • Network Automation and Programmability: Familiar with network automation frameworks (e.g., Python, Ansible, NetConf/YANG, REST APIs) is a plus.
  • Troubleshooting Tools: Proficient with tools such as Wireshark, SolarWinds, Cisco DNA Center, and other network management systems.
  • ISP Routing Network Protocol: Strong proficiency in ISP protocols, particularly BGP and EIGRP, with solid troubleshooting abilities.


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