IT Network Architect and Delivery Specialist
3 days ago
Empowering Career Advancement
- We seek a motivated professional to contribute to our team.
- Inclusivity, diversity, and collaboration drive our success.
- Together, we strive to deliver exceptional technology solutions.
- To achieve our vision of being Malaysia's leading converged solutions company, we are looking for a talented individual to innovate and grow with us in a culture that values commitment, performance, and possibilities.
Why is this role critical?
- Expertise in technology domains including networking routing and switching is required. Experience in tunneling communication protocols such as IPsec, VXLAN, GRE, OTV is essential. Familiarity with data center network design not limited to tiered designs, Leaf & Spine, VXLAN, DCI, load balancer, SD-WAN, and Wireless is necessary.
- Experience with network protocols including IP routing protocols like BGP, OSPF, IP Multicast, MPLS and cloud networking knowledge such as NATGW, IGW, VGW, TGW, VPC peering, and etc. is crucial. Equipped with network security infrastructure knowledge such as NGFW, IPS, VPN, Endpoint Security.
- Design and implement comprehensive network infrastructure and cloud network connectivity addressing performance, scalability, and security requirements. Manage end-to-end from design, implementation, until operational optimization. The architecture design shall include the lifecycle of network routers, switches, firewalls, wireless, load balancers, etc.
- Compose RFP specifications for technology refresh, lead in IT network solution design for RFP/RFQ, including conduct presentation to stakeholders on recommended options and solution, following by technical input for contract review.
- Assess technologies across the IT network landscape to reduce cost, consolidate infrastructure, and recommend new technologies to upgrade end-of-life network equipment.
- Support all network hardware and equipment, including routers, switches, load balancers, firewall, SD-WAN, UPS when necessary.
- Lead the end-to-end IT network project/technology refresh implementation, from design, migration planning, implementation, and handover to operations. Collaborate with cross-functional teams including cybersecurity team and application team, to ensure successful deployment of projects and quality of deliverables.
- Manage project timelines, ensuring it does not deviate from project objectives and milestones are achievable.
- Responsible to build automation of service activation and deactivation, maximize automation capability to reduce manual human intervention efforts. Identify opportunities to improve firmware upgrade workflows and system performance through automation tools. Proficient in Ansible playbook writing and Terraform to automate workflow and provisioning.
- Update policy and procedure documentation in key areas such as infrastructure lifecycles, vendor management, and resource onboarding processes; review existing IT network processes and controls, assess gaps, and recommend/executing remediation plans.
- Practice hardware asset management, including maintenance of network equipment inventory, ensure CMDB record data consistency, and store technical specifications documentation in repository.
- Key Performance Measures:
- 100% of Incidents, Service Request (SR) and Event Resolved within 3 hours (Severity 1)
- 100% of Incidents, Service Request (SR) and Event Resolved within 6 hours (Severity 2)
- 99% Operational Changes implemented successfully and on time
- 100% of Problems have an RCA within 3 days from when Incident is Resolved (Severity 1)
- 100% of Problems have an RCA within 3 days from when Incident is Resolved (Severity 2)
- >99.95% per month per server (applies to on-prem and cloud instances)
- Deliver high customer satisfaction on incidents and service requests
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