Marketplace Optimization Specialist
1 day ago
Welcome to Sovereign's Capital, where our purpose is to drive Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. As a leading superapp, we provide various services to our customers, including food delivery, financial services, and transportation.
The Group Marketplace team at Sovereign's Capital plays a crucial role in supporting country teams in managing driver supply, pricing, marketplace strategy, product rollouts, and special projects. This team often works with large datasets, deriving insights to create actionable solutions. With minimal bureaucracy, they can quickly turn insights into decisions and execution.
In this role, you will be responsible for ensuring that our Malaysia Deliveries Marketplace operates efficiently, serving customers 100% of the time and at the fastest time possible with the lowest cost.
You will be in charge of understanding the country's local operations and proposing and executing initiatives to improve our marketplace.
The Key Responsibilities
- Pricing Strategies: Manage pricing strategies to drive revenue, growth, and cost optimization for the Malaysia Deliveries business.
- Delivery-Partner Incentives: Design and iterate delivery-partner incentives to optimize acquisition and retention.
- Delivery Speed and Cost Reduction: Develop and implement strategies to enhance delivery speed, reduce costs, and improve customer satisfaction.
- Fulfillment Functions: Manage fulfillment-related functions like batching and allocation to increase efficiency and service quality.
- Collaboration with Product Managers: Collaborate with product managers to influence product design and facilitate feature rollouts, focusing on configuration settings.
- Business Strategy Alignment: Work with business unit leads to align business strategy with marketplace strategy.
- Metrics Analysis: Analyze metrics to pinpoint areas for improvement and implement necessary changes.
We believe in creating a workplace that values diversity, equity, and inclusion. We offer a range of benefits to support our employees' well-being, including Term Life Insurance, Medical Insurance, and flexible working arrangements.
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