Dynamics 365 CRM Platform Lead

2 weeks ago


Petaling Jaya, Selangor, Malaysia Grab Full time
Job Overview

Grab is a leading superapp in Southeast Asia, providing various services such as food delivery, financial management, and transportation solutions. Our mission is to drive economic empowerment in the region while fostering a culture of purpose, heart, hunger, honour, and humility.

Key Responsibilities
  • Lead the development and customization of our Microsoft Dynamics 365 CRM platform to meet business needs.
  • Collaborate with cross-functional teams to achieve seamless CRM integration and performance enhancements.
  • Consult with stakeholders to understand their functional requirements and challenges.
  • Document user stories and technical solutions.
  • Develop and implement customized solutions on the Microsoft Dynamics 365 CRM platform.
Requirements
  • At least 7 years of experience in software-related customer service/contact centre operations with Microsoft Dynamics 365 Customer Engagement or equivalent CRM applications in cloud implementations.
  • Understanding of CRM data structures and architecture.
  • Experience using Power BI and low-code tools like the Power Platform.
  • Solid project management capabilities, including experience with Agile and waterfall methodologies.

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