Software Implementation Specialist

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hiredly X Full time

Hiredly X seeks a skilled Software Implementation Specialist to install software applications for customers, streamline business operations, and provide technical support.

Key Responsibilities
  • Assist with onsite installation of systems, especially for new clients.
  • Perform onsite training and presentations to new and existing clients on product features.
  • Prepare and develop documentation on software user guides and software customization requests, including software testing.
  • Provide user support inquiries regarding Point-of-Sales (POS) and technical issues, including remote troubleshooting and debugging of systems.
  • Track, follow-up, and resolve customer's outstanding issues based on the ticketing system.
Job Requirements
  • Candidate with at least a diploma in an IT-related field.
  • At least 1 year of working experience in the related field, L1 support.
  • Good command of written and spoken English.
  • Proficient in SQL commands and networking.
  • Ability to multitask, be a fast learner, and set priorities of work within deadlines.


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