Production Support Specialist

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Oxydata Software Full time

At Oxydata Software, we are seeking a highly skilled Production Support Specialist to join our CCO domain team.

Job Summary

We require an experienced professional with in-depth knowledge of Java and Oracle databases to provide L3 support for our banking application. This role involves liaising with the production support team, investigating root causes, and implementing fixes.

The ideal candidate will have a solid understanding of J2EE applications, middleware patching, and OS patching. Experience with Microsoft Dynamics is also desirable.

  • Investigate and resolve complex technical issues in the production environment.
  • Liaise with vendors, testers, and users to identify and implement solutions.
  • Review and manage testing scope with the testing team.
Key Responsibilities

The successful candidate will be responsible for:

  • Providing level 3 support for our banking application.
  • Managing vendor fixes and supporting PI.
  • Investigating Ctrl-M batch job failures and providing workarounds.
  • Monitoring production PBI for closure.
Requirements

To be successful in this role, you will need:

  • A strong background in Java and Oracle databases.
  • Experience in J2EE applications and/or Microsoft Dynamics.
  • Expertise in databases like MSSQL and/or ORACLE.


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