L3 Production Support Specialist

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia UOB Full time
About the Department

The Technology and Operations function consists of five teams with distinct capabilities: business partnership, technology, operations, risk governance, and planning support and services. We collaborate closely to harness technology's power in supporting our physical and digital banking services and operations. This includes developing, centralising, and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

You will be responsible for end-to-end software development and support for all work transitioned from Group, focusing on L3 production fixes. This encompasses analysis and design, development, implementation, testing, and support. You will manage production problems and incidents while ensuring quality assurance of team delivery in accordance with the Bank-defined software delivery methodology and tools.

Additionally, you will partner with the Group domain team to plan and manage transitioned deliverables. Key responsibilities include:

  • Acting as the primary point of contact for technical resolutions while managing incident, problem, and knowledge management processes for applications in scope.
  • Providing comprehensive support to internal customers; achieving resolution to outstanding problems or issues.
  • Managing relationships with 3rd party product vendors and integration partners to ensure timely and high-quality application code fix deliveries.
  • Designing metrics for reporting on key performance and quality indicators.
  • Testing, maintaining, and recommending software improvements to ensure optimal functionality and optimisation.
  • Collaborating with production support team members to conduct root cause analysis of issues, review new and existing code, and/or perform unit testing.
  • Working with business stakeholders to manage and prioritise the overall book of work in terms of problem remediation.
  • Contributing to improvement initiatives relating to methods, tools, people, architecture, project management, and governance.


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