Citrix VDI Specialist
5 days ago
We are looking for an exceptional Citrix VDI Specialist to join our team at Singtel. As a key member of our IT Workspace team, you will play a crucial role in ensuring the performance, end-to-end support, availability, and service level of the IT Workplace VDI environment.
The successful candidate will have a strong background in Citrix VDI and experience working in large Enterprise environments. Key responsibilities include leading and delivering high-quality IT Workspace services by collaborating with the IT Workspace Transformation Team and IT Workspace End-User Support Team.
Responsibilities:- Leading the coordination of Delivery, Operation Support, and Implementation of the VDI services to SingTel's internal stakeholders and users.
- Driving technically severe incidents that occur within their role's scope.
- Ensuring production readiness for day-to-day operations.
- Collaborating with teams to automate and optimize resources to improve efficiency.
- Reviewing hardware maintenance support and procuring/renewing licenses on an ongoing basis.
- Servicing all escalated incidents from Level 1 support.
- Responding to critical monitoring alerts, including server alerts and system outages.
- Changing the game with cutting-edge technology solutions.
- Minimum 2 years' technical hands-on experience in set up, configure, and support Citrix VDI in a large Enterprise environment.
- Practical experience with L2 and L3 support in Citrix is highly favorable.
- Proven working experience with Citrix Xenapp 7.x, Xendesktop 7.x, Citrix Workspace Virtual App and Desktop 1912 in a Windows 2008 /2012/2016 environment and latest versions of the product VMware.
- Experience with Provisioning Services, Hyper-V, and NetScaler/ADC platform.
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