Product Support Specialist
4 days ago
At ADP, Inc., we are seeking a highly skilled Product Support Specialist to join our team in Malaysia. As a key member of our service team, you will play a crucial role in enabling our clients to be more effective employers by identifying, defining, and assessing their needs.
Your primary responsibility will be to manage the helpdesk, assigning tickets to the team and monitoring closure as per SLA for Malaysia. You will also ensure that all requests from customers are handled promptly and effectively, meeting agreed service levels. To achieve this, you will work closely with internal and external stakeholders, promoting a high degree of customer service for all support queries.
The ideal candidate will have at least 4-6 years of experience in technical support and helpdesk, with excellent problem-solving, coordination, and interpersonal skills. They will also be able to provide leadership in customer service and communication, targeting focused and result-driven outcomes.
In this role, you will have the opportunity to develop continuous customer loyalty and act as a single point of contact for all product-related queries. You will also collaborate effectively across multiple teams from different locations, working under time constraints to ensure deadlines are met.
We are looking for someone who is quick to pick up new knowledge and skills, particularly around Vista product features and functionalities. If you have a passion for helping others and are driven to deliver exceptional results, we encourage you to apply for this exciting opportunity.
-
Production Support Specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Oxydata Software Full timeAt Oxydata Software, we are seeking a highly skilled Production Support Specialist to join our CCO domain team.Job SummaryWe require an experienced professional with in-depth knowledge of Java and Oracle databases to provide L3 support for our banking application. This role involves liaising with the production support team, investigating root causes, and...
-
Administrative Support Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Persol Apac Business Support Services Sdn Bhd Full timeWe are seeking a highly skilled and experienced Administrative Support Specialist to join our team at Persol Apac Business Support Services Sdn Bhd in the Federal Territory of Kuala Lumpur, Malaysia.Responsibilities:Core Responsibilities:Oversee daily operation support/administration activities to ensure seamless execution of business operations by meeting...
-
Product Monitoring Specialist
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Cochlear Full timeProduct Monitoring SpecialistCochlear is a global leader in implantable hearing solutions, dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We are seeking a highly skilled Product Monitoring Specialist to join our team.Key Responsibilities:Monitor product feedback received by Cochlear and contribute to the...
-
Derivatives Support Specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full timeJob DescriptionThe role of the Derivatives Support Specialist is to provide post-trade support activities, including intersystem break investigation, trade validations, and resolving trade/settlement discrepancies. The specialist will work closely with front office, settlement, and middle office teams to ensure seamless support of operation activities and...
-
IT Production Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full timeWe are looking for a highly motivated and experienced Application Production Support Specialist to join our team at Cognizant. As an expert in application support, you will be responsible for ensuring the smooth operation of critical applications and systems.About the Role:Monitor and analyze application performance to identify potential issues.Develop and...
-
IT Support Specialist Lead
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Wiki Labs Sdn Bhd Full timeWiki Labs Sdn Bhd is seeking a highly skilled IT Support Specialist Lead to join our team.Job SummaryThe successful candidate will be responsible for providing technical leadership and support to our enterprise clients, ensuring the successful adoption and deployment of Red Hat solutions. They will also provide incident management, troubleshooting, and root...
-
Client Support Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full timeAbout the RoleWe are looking for a highly motivated and customer-focused individual to join our team as a Client Support Specialist.As a Client Support Specialist, you will be responsible for providing exceptional support to our clients, responding to their inquiries, and resolving their issues efficiently.Key ResponsibilitiesProvide timely and effective...
-
Cybersecurity Product Specialist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Cisco Systems, Inc. Full timeCybersecurity Product SpecialistWe're seeking a seasoned Cybersecurity Product Specialist to join our team at Cisco. As a Cybersecurity Product Specialist, you'll be responsible for providing technical sales support and recommendations to internal and external customers on the Cisco Security Solutions Portfolio.With your extensive knowledge of cybersecurity...
-
IT Support Specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia MODEC Offshore Production Systems (Singapore) Offshore Frontier Solutions Full timeJob SummaryWe are seeking an IT Support Specialist to join our team. As a key member of our technology department, you will be responsible for providing technical support and expertise on the Documentum platform. Your primary focus will be on ensuring seamless integration of third-party applications with the Documentum ecosystem.Key Responsibilities:Provide...
-
Product Specialist
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Medicas Sdn Bhd Full timeProduct Specialist (Business Development) for Central Region and PenangThis job is for a Product Specialist in Business Development targeting sales and distribution in the Central Region and Penang. You might like this job because it involves implementing sales strategies, monitoring performance, and engaging with clinics to drive sales growth.RM 3500 - RM...
-
IT Support Specialist
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hyva Full timeCompany OverviewHyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company's commitment to development, production, marketing, and distribution of components used in hydraulic loading and unloading systems on trucks and trailers has enabled its...
-
Product Development Specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeAt Prudential Hong Kong Limited, we are seeking an exceptional individual to fill the role of Product Development Specialist. This is a fantastic opportunity for someone who wants to make a meaningful impact in the insurance industry.The successful candidate will be primarily responsible for supporting the development of products activation initiatives that...
-
Enterprise Support Specialist
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia impact Full timeAt impact.com, we're passionate about customer success. As a Customer Solutions Specialist, you'll empower our customers to get the most out of our platform and grow their businesses.We use cutting-edge technology to solve real-world problems for our clients. Our powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an...
-
Product Specialist
4 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Basf venezolana, s.a. Full timeRole OverviewThe Product Safety Asia Pacific team at Basf Venezolana S.A. is seeking a highly skilled Sustainability Specialist to contribute towards the company's sustainability initiatives.This role is crucial in driving the development of sustainable products and processes across the region, working closely with a diverse and multicultural team on a...
-
Technical Support Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Yaoyao Malaysia Info Tech Sdn Bhd Full timeResponsibilitiesThe Customer Support Specialist will be responsible for:Providing exceptional customer service via live chat, email, or phone.Responding to customer inquiries and resolving issues in a timely manner.Collaborating with cross-functional teams to resolve complex customer issues.Developing and maintaining knowledge of products and services to...
-
L3 Production Support Specialist
23 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia UOB Full timeAbout the DepartmentThe Technology and Operations function consists of five teams with distinct capabilities: business partnership, technology, operations, risk governance, and planning support and services. We collaborate closely to harness technology's power in supporting our physical and digital banking services and operations. This includes developing,...
-
RPA Development and Support Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AIA Hong Kong and Macau Full timeAbout the JobWe are seeking an RPA Development and Support Specialist to join our team at AIA Digital+. As a specialist, you will play a critical role in developing and maintaining our robotic process automation solutions using UiPath RPA tools and cognitive platforms.Your primary responsibilities will include communicating with users to understand, log,...
-
Application Support Specialist
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hyva Full timeAbout UsHyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. We are committed to the development, production, marketing, and distribution of components used in hydraulic loading and unloading systems on trucks and trailers.We operate globally with over...
-
Support Specialist
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Simplus Full timeSimplus is seeking a skilled Support Specialist to join our team! As a key member of our customer support department, you will play a vital role in ensuring that our customers receive exceptional support.Your primary responsibilities will include responding to customer inquiries via live chat, resolving issues promptly, and escalating complex problems to...
-
Litigation Support Specialist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Malaysianbar Full time**Job Description**We are looking for a highly motivated and organized individual to fill the role of Litigation Support Specialist. As a Litigation Support Specialist, you will provide critical support to our litigation team by conducting research, analyzing data, and developing documents.Key Responsibilities:**Conduct research and analysis to support...