Technical Service Representative

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia ManpowerGroup Malaysia Full time

We are seeking a skilled Technical Service Representative to join our team. As a key member of our post-sales customer service team, you will be responsible for handling all incoming inquiries on Microsoft products, technologies, programs, policies, and services.

Responsibilities:
  • Responds to customer inquiries via email, phone, or other communication channels.
  • Resolves customer issues through accurate and efficient troubleshooting and issue resolution.
  • Collaborates with internal teams to provide timely and effective solutions to customers.

You will be working closely with customers to understand their needs and deliver exceptional service experiences.

Requirements:

  • Strong problem-solving skills and ability to work independently.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously.


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