Sales and Customer Support Associate
5 days ago
About Us
CARSOME is a leading used car e-commerce platform that connects buyers with sellers. We're looking for a talented and experienced Telesales/Customer Service professional to join our team.
- Identify potential customers and set appointments for test drives or video car tours.
- Perform outbound calls based on leads assigned by team leads via our CRM system and handle inquiries via WhatsApp.
- Support customers in account registration, test drive appointments, and car bookings.
- Proactively persuade customers to reschedule cancelled appointments and inform them of ongoing deals and promotions.
- Deliver exceptional customer satisfaction and maintain high standards of prudence and discretion in customer interaction records.
Your Qualifications
- SPM/Diploma/Degree education background.
- Proven customer support/telesales experience.
- Able to work in a fast-paced environment with a positive mindset and sales-oriented approach.
- Candidate with high integrity and values. Prior experience in the automotive industry preferred but not compulsory.
- Willingness to work alternate 6 days and public holidays.
- Strong English and Bahasa Malaysia verbal and written communication skills, with Mandarin being an added advantage.
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