Help Desk Consultant
2 weeks ago
The Opportunity
We invite applicants for the position of Global Technical Support Expert at Ørsted A/S. As a key team member, you will deliver exceptional technical support to users globally, cooperating with colleagues based in Malaysia, Denmark, and the US.
Main Duties
- Dispatch tickets and offer phone and chat assistance for IT Infrastructure and applications in English.
- Address first and second-level incidents and service requests, ensuring timely resolution and effective communication.
- Support users in leveraging our IT systems efficiently, promoting a satisfying user experience.
- Accurately document interactions, convey solutions clearly, and complete tasks in a timely manner.
- Continuously monitor critical applications to prevent downtime and maintain adherence to SLAs.
Vital Qualifications
- You hold a strong technical background in IT, such as IT supporter, Service Desk Analyst, or equivalent experience in a large international corporation.
- You possess substantial expertise in Windows 10, MS AD, MFA, Azure, and Office 365.
- You demonstrate excellent collaboration skills, customer-centric approach, and flexibility in a fast-paced, global work environment.
- Prior experience in Citrix/VPN, ServiceNow, and ITIL processes is highly desirable.
- Proficiency in Mandarin is an asset but not mandatory.
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