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Workflow Improvement Consultant

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Kopi Kenangan Full time

Kopi Kenangan is seeking a Workflow Improvement Consultant to join our team. As a Workflow Improvement Consultant, you will be responsible for analyzing and optimizing internal workflows to improve operational efficiency.

You will work closely with local business teams in Malaysia to gather and analyze requirements for product improvement. This role requires strong analytical and problem-solving skills to identify areas for improvement and develop effective solutions.

Key Responsibilities:

  • Collaborate with business teams to identify areas for process improvement
  • Analyze data to optimize internal tools and processes
  • Develop and implement solutions to simplify workflows for baristas and HQ teams
  • Work closely with product, design, engineering, operations, and other stakeholders to drive process improvements

Requirements:

  • Bachelor's degree in business, operations or information systems
  • At least 2 years' experience in business analysis (IT)/product operations/business operations or a similar role
  • Experience using project management and collaboration tools such as Jira
  • Proven ability to work in a fast-paced environment and adapt to changing priorities