Team Lead

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Holidaytours Full time

Holiday Tours & Travel is a dynamic and fast-paced travel company that is always looking for talented individuals to join our team. As a Travel Operations Manager, you will be responsible for leading our corporate operations team to deliver exceptional service to our clients.

Your primary focus will be on ensuring that all travel arrangements are made efficiently and effectively, while also maintaining the highest standards of customer service. You will work closely with our travel counselors to assign tasks, provide guidance and support, and ensure that all travel arrangements are completed to the highest standard.

You will also be responsible for developing and implementing new processes and procedures to improve the efficiency and effectiveness of our corporate travel services. This may involve working with other departments within the company, such as sales and marketing, to identify areas for improvement and develop strategies to address them.

Key Responsibilities:
  • Lead the corporate operations team to achieve SLA targets
  • Assign, lead, and guide travel counselors to meet SLA timelines and ensure reservation accuracy
  • Support the team in achieving SLA targets and assist with travel arrangements during periods of high request volumes


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