Executive - Customer Service and Sales
6 days ago
Job Summary
This role involves providing exceptional customer service and contributing to sales targets while ensuring smooth operational processes. The successful candidate will engage with customers, process transactions, and promote Bank's products and services.
Key Responsibilities
- Deliver outstanding customer service and achieve CSAT and Mystery Shopping goals;
- Manage customer relationships and grow sales through effective product recommendations;
- Process transactions accurately and efficiently, adhering to Bank's internal SOPs;
- Participate in sales discussions and offer solutions to meet customer needs;
- Work collaboratively with the team to achieve business objectives and maintain a positive work environment;
- Contribute to operational control and compliance, ensuring adherence to regulatory requirements;
- Maintain confidentiality of customer information and adhere to Bank's Code of Conduct and Ethics.
Requirements
- Degree/Diploma qualification;
- Relevant working experience in a financial institution or related field;
- Customer-facing and sales experience; good communication and interpersonal skills;
- Knowledge of banking products and services; ability to learn and adapt quickly;
- Basic computer literacy and proficiency in relevant software applications;
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