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Retail Experience Specialist

2 weeks ago

Johor Bahru, Johor, Malaysia IKEA Part time

IKEA is committed to making sustainability a natural part of our everyday work. We believe that business can be a force for good, and we're looking for like-minded individuals to join our team. As a Customer Relations Officer, you will play a key role in delivering exceptional customer experiences.

About the Role

This is an exciting opportunity to join our team and contribute to the success of IKEA's Singapore operations. You will work closely with colleagues to provide fast, efficient, and easy buying customer relations' processes.

Responsibilities
  1. Develop and implement effective cash handling procedures to ensure security.
  2. Collaborate with the check-out team to drive efficiency and quality.
  3. Oversee online orders from receipt to delivery, ensuring accuracy and timeliness.
  4. Liaise with the Merchandise Pick-Up team to ensure smooth operations.
  5. Create value-added services for customers through Add-On sales orders.
  6. Ensure accurate labeling and packaging of articles for delivery.
  7. Work with the Transport Service Provider to optimize logistics and minimize delays.
  8. Provide exceptional customer service and support to offline orders and other requests.

Requirements

  • Proven experience in customer-facing roles, preferably in retail or hospitality.
  • Excellent communication and interpersonal skills.
  • Ability to resolve conflicts and work under pressure.
  • Strong analytical and problem-solving skills.
  • Willingness to learn and adapt to new systems and processes.