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Customer Experience Platform Developer

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Prometric Ireland Limited Full time
About the Position

We are seeking an experienced Telecommunications Network Specialist to join our team in Kuala Lumpur, Malaysia. The successful candidate will be responsible for designing, configuring, deploying and supporting the company's Genesys Cloud voice communication infrastructure.

Responsibilities
  • Design, configure and deploy telecommunications networks to ensure continuous service delivery.
  • Identify and resolve potential issues proactively to minimize downtime.
  • Provide a full range of support in rapidly troubleshooting and resolving performance problems.
  • Configure and optimize all telephony systems and services across Prometric's global estate.
Requirements
  • Third level degree in a related discipline required.
  • Minimum 2 years working with Genesys Cloud Products.
  • Genesys cloud certified Professional (GCP-GC) is highly desirable.
  • Knowledge of Avaya would be advantageous.
  • Excellent communication skills, both verbal and written.
  • Experienced in Genesys Architect, WFM, QM, Reporting, Chatbots and CRM systems.
  • Experienced in ACD, call center environments.
  • Good working knowledge of TCP/IP, DHCP and QoS.
  • Good working Knowledge of Telephony infrastructure – SBCs, POTS, ISDN, PRI, voice channels.
  • SIP troubleshooting experience.