Senior Client Support Specialist
3 days ago
About Us
At Nezda Global, we are committed to delivering exceptional customer experiences. Our team is dedicated to providing world-class support and service that exceeds our clients' expectations.
Job Description
We are seeking a highly skilled and experienced CSS who can represent the brand, culture, and values of our clients. The successful candidate will be responsible for maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Provide excellent customer service and support.
- Represent the brand, culture, and values of our clients.
- Handle customer complaints and concerns effectively.
Key Responsibilities
- Maintain a high level of professionalism in all interactions with customers.
- Handle customer concerns positively and professionally.
- Provide timely support to customers through various communication channels.
- Ensure efficient problem and complaint resolution.
Main Requirements
- Bachelor's Degree or minimum of Diploma or equivalent Core Competencies & Proficiencies Levels.
- Strong communication skills, including the ability to converse, read and write (type) effectively in English.
- Ability to multitask, detail-oriented, and possess good problem-solving skills.
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