Senior Client Support Specialist

3 days ago


Klang, Selangor, Malaysia Nezda Global Full time

About Us

At Nezda Global, we are committed to delivering exceptional customer experiences. Our team is dedicated to providing world-class support and service that exceeds our clients' expectations.

Job Description

We are seeking a highly skilled and experienced CSS who can represent the brand, culture, and values of our clients. The successful candidate will be responsible for maintaining a positive, empathetic, and professional attitude toward customers at all times.

  • Provide excellent customer service and support.
  • Represent the brand, culture, and values of our clients.
  • Handle customer complaints and concerns effectively.

Key Responsibilities

  • Maintain a high level of professionalism in all interactions with customers.
  • Handle customer concerns positively and professionally.
  • Provide timely support to customers through various communication channels.
  • Ensure efficient problem and complaint resolution.

Main Requirements

  • Bachelor's Degree or minimum of Diploma or equivalent Core Competencies & Proficiencies Levels.
  • Strong communication skills, including the ability to converse, read and write (type) effectively in English.
  • Ability to multitask, detail-oriented, and possess good problem-solving skills.


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