Senior IT Support Specialist

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia OneConnect Financial Technology Full time
Job Overview
As a Senior IT Support Specialist at OneConnect Financial Technology, you will be responsible for providing technical assistance to customers seeking help with our digital banking services. Your primary focus will be on resolving incidents and service requests in a timely and efficient manner.

Key Responsibilities:
  • Investigate and diagnose Incidents to restore failed IT Services quickly.
  • Assign incidents within a group or division and determine if escalation is required.
  • Document troubleshooting steps and service restoration details.
  • Create and submit knowledge articles to improve incident resolution.

Requirements:
  • At least 4 years of IT working experience related to Service Desk and Incident Management.
  • Demonstrated expertise in digital core banking projects, such as ekyc, mobile app, origination, deposits, loans, credit cards, and payments.
  • Bilingual in Chinese and English, with excellent communication skills.
  • Familiarity with ITIL practices and basic Linux and networking skills.


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