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Logistics Quality Manager

3 weeks ago

Bayan Lepas, Penang, Malaysia Toll Group Full time

About Toll Group

Toll is a leading provider of logistics and supply chain solutions, operating across 27 markets and supporting over 20,000 customers worldwide. Our company culture is built on collaboration, innovation, and a commitment to excellence.

The Opportunity

We are seeking a highly motivated Logistics Quality Manager to join our team. This is an exciting opportunity to drive quality and process improvement initiatives across our operations.

Key Responsibilities:

  1. Quality Audits:
    • Conduct regular quality control audits of agent interactions, identifying errors and areas for improvement.
    • Provide coaching to agents, focusing on specific error patterns and best practices.
  2. Performance Improvement and Training:
    • Analyze agent performance data to identify trends and areas of weakness.
    • Develop targeted training sessions for low-performing agents, focusing on practical skills and knowledge.
  3. Process Improvement and Reporting:
    • Analyze operational processes and identify opportunities for improvement, providing actionable suggestions to the team.
    • Generate accurate and timely quality reports, presenting data in a clear and concise manner.

Requirements:

  1. Bachelor's degree or diploma in any field.
  2. Experience working with data and analytics.
  3. Excellent communication and interpersonal skills.
  4. Able to maintain focus and accuracy with repetitive tasks.

About You:

As a Logistics Quality Manager, you will play a key role in driving quality and process improvement initiatives within our operations. If you have a strong background in logistics, excellent communication skills, and experience working with data, then this could be the ideal opportunity for you.