Senior CX Leader
4 days ago
We are looking for a Senior Manager, Customer Experience to lead the development of comprehensive customer experience strategies aligned with the company's goals and objectives. As a member of the Regional Buyer Experience team, you will play a critical role in improving the end-to-end journey experience for our buyers on Lazada.
Responsibilities:- Lead the development of customer experience strategies.
- Analyze customer feedback and trends to identify opportunities for improvement.
- Collaborate with cross-functional stakeholders to ideate solutions.
- Define and track KPIs to measure the effectiveness of customer experience initiatives.
- 5-7 years of experience in customer experience strategy, business consulting, and/or project management.
- Demonstrated proficiency in business acumen.
- Proficiency in business and data analytics tools such as Excel.
- Proven expertise in generating and evaluating KPIs, metrics, and customer feedback.
- Strategic mindset with ability to think creatively.
- Strong project management skills.
- Demonstrated enthusiasm and commitment to enhancing customer experience.
- Excellent stakeholder management skills.
- Effective communication skills.
- Proven ability to collaborate effectively with colleagues.
Mid-Senior level
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