Senior CX Leader

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Lazada Full time

We are looking for a Senior Manager, Customer Experience to lead the development of comprehensive customer experience strategies aligned with the company's goals and objectives. As a member of the Regional Buyer Experience team, you will play a critical role in improving the end-to-end journey experience for our buyers on Lazada.

Responsibilities:
  1. Lead the development of customer experience strategies.
  2. Analyze customer feedback and trends to identify opportunities for improvement.
  3. Collaborate with cross-functional stakeholders to ideate solutions.
  4. Define and track KPIs to measure the effectiveness of customer experience initiatives.
Requirements:
  • 5-7 years of experience in customer experience strategy, business consulting, and/or project management.
  • Demonstrated proficiency in business acumen.
  • Proficiency in business and data analytics tools such as Excel.
  • Proven expertise in generating and evaluating KPIs, metrics, and customer feedback.
  • Strategic mindset with ability to think creatively.
  • Strong project management skills.
  • Demonstrated enthusiasm and commitment to enhancing customer experience.
  • Excellent stakeholder management skills.
  • Effective communication skills.
  • Proven ability to collaborate effectively with colleagues.
Seniority Level:

Mid-Senior level


  • CX Roadmap Expert

    2 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Setel Full time

    About UsWe are a company that values innovation, empowerment, and customer satisfaction. Our goal is to provide customers with exceptional experiences across various services.Job RoleThis Senior Manager of Customer Experience Strategy and Insights will be responsible for enhancing customer experience through strategic initiatives and insights derived from...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Setel Full time

    About SetelWe are a mobile platform that innovates for better, inclusive mobility. Our goal is to delight customers by powering one app as the constant companion to ease motorists' journey across various services.Job PurposeThis Senior Manager of Customer Experience Strategy and Insights will lead strategic initiatives and insights derived from customer data...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Full time

    About the JobWe're looking for a highly skilled Product Designer to join our Corporate Banking Customer Experience (CX) team. The ideal candidate will have a strong understanding of corporate banking, including platform development and messaging centre expertise.This role involves collaborating with internal teams to deliver innovative solutions and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Rolls-Royce plc Full time

    As a Senior Project Leader, you will be responsible for overseeing and bringing expertise to our team in Malaysia.Leadership and Corporate Governance:Build, lead, and mentor a high-performing team.Communicate key initiatives and strategies to local team members.Ensure compliance with local laws, regulations, and corporate governance standards.We value...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ACCA Careers Full time

    We are looking for a Senior Finance Leader to join our team at ACCA Careers in Malaysia. The successful candidate will be responsible for leading the finance function and providing strategic financial guidance to support business growth.The ideal candidate will have a strong background in finance, with experience in managing complex financial systems and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia UOB Full time

    About UOB's Technology and OperationsThe Technology and Operations function is comprised of five specialist teams that work together to harness the power of technology to support our physical and digital banking services and operations. We develop, centralise and standardise technology systems and banking operations in Singapore and overseas branches.We are...


  • Kuala Lumpur, Kuala Lumpur, Malaysia IO Esports Full time

    We are seeking a highly motivated and organized professional to fill the role of Senior Project Leader. In this position, you will lead high-profile projects from inception to completion, ensuring seamless execution and exceeding client expectations.About the Role:Develop and execute project strategiesCollaborate with stakeholders and team membersProvide...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Full time

    Innovation Consultant - Corporate BankingWe're searching for an experienced Innovation Consultant to join our Corporate Banking Customer Experience (CX) team. As an innovation consultant, you'll work closely with our product designers to develop and implement innovative solutions that drive business growth.The ideal candidate will have a proven track record...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Capco Full time

    Capco is a global technology and management consultancy with extensive experience in driving digital transformation in the financial services industry. We specialize in providing clients with practical solutions to drive business growth and improve operational efficiency.About This RoleWe are seeking an experienced Senior Banking Leader to join our team in...

  • Senior HR Leader

    2 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Prudential plc Full time

    Senior HR Leader - Transforming HR at Prudential plcWe are seeking a highly skilled and experienced Senior HR Leader to join our team at Prudential plc. As a key member of our global HR function, you will be responsible for leading the implementation of our HR operating model across the globe, driving process excellence and improving efficiency across our...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Fluke Networks, Inc. Full time

    Job DescriptionThe Country Manager and Senior Sales Leader will play a crucial role in driving growth in the Turkish market. This involves developing and executing a sales strategy that aligns with our business priorities. You will work closely with cross-functional teams to achieve sales targets and improve customer satisfaction.Your key responsibilities...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Capco Full time

    As a Senior Cloud Architect Leader at Capco, you will be part of a global team dedicated to helping our clients succeed in an ever-changing industry. Our company is committed to an inclusive working environment where you're encouraged to #BeYourselfAtWork.About CapcoWe are a global technology and business consultancy focused on the financial services sector....


  • Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Full time

    Career OpportunityWe're seeking a seasoned Product Designer to join our Corporate Banking Customer Experience (CX) team. This role offers the opportunity to work on cutting-edge projects and collaborate with global teams.The ideal candidate will have a proven track record of delivering innovative solutions and enhancing user experiences. You'll leverage your...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Apple Inc. Full time

    About the RoleThe successful candidate will have demonstrable experience in digital commerce and CX or a similar role, preferably in an e-commerce or technology-focused environment.They will possess deep knowledge of the digital consumer industry, digital commerce, and consumer experience trends and best practices both in MY and SEA.In addition, they will...

  • User Research Lead

    2 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Setel Full time

    About SetelWe are a mobile platform that powers one app as the constant companion to ease motorists' journey across various services.Job DescriptionThis Senior Manager of Customer Experience Strategy and Insights will lead strategic initiatives and insights to enhance customer experience through customer data and research.Main ResponsibilitiesCustomer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Hotels Corporation Full time

    Hyatt Hotels Corporation is seeking an exceptional Hotel Administrator Leader to take on a senior role within our finance department at Hyatt Place Kuala Lumpur, Bukit Jalil. This position will require the ability to effectively interact with people of diverse socioeconomic, cultural, and ethnic backgrounds, possessing strong communication and negotiation...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Monfi Digital Bank Full time

    Monfi Digital Bank is seeking an experienced Senior Operations Leader to lead our Digital Banking Operations team. This is a unique opportunity for a seasoned banking professional to drive operational excellence and contribute to the bank's growth and success.About the Role:The ideal candidate will have a proven track record in client onboarding,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Labuan Reinsurance (L) Ltd Full time

    Reinsurance Treaty Professional OpportunityWe are looking for a highly skilled Reinsurance Treaty Professional to join our team as a Senior Leader.The successful candidate will be responsible for leading the evaluation of treaty reinsurance submissions, drafting and reviewing reinsurance contracts, assessing risk, and pricing reinsurance treaties....


  • Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full time

    Role OverviewZurich 56 Company Ltd is a digital insurance leader striving for excellence. This newly created position will help shape our technology stack and drive innovation.The Senior Full Stack Engineering role focuses on building modern frontend, microservices, and cloud foundations to scale out our organisation.

  • Senior F&B Leader

    5 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Hotels Corporation Full time

    Hyatt Centric City Centre Kuala Lumpur is looking for a Senior F&B Leader to spearhead our Food and Beverage operations.The ideal candidate will have a proven track record in managing large-scale Food and Beverage departments, with a focus on delivering exceptional guest experiences and driving revenue growth.Key AccountabilitiesLead the development and...