Cybersecurity Engineer L2
5 days ago
About Ensign InfoSecurity
We specialize in delivering cutting-edge cybersecurity solutions that safeguard our clients' digital presence. As a mid-senior level Information Technology professional, you will contribute significantly to the development of secure network environments.
Key Responsibilities:
- Ticket Management: Manage ticketing systems, ensuring all tickets are up-to-date with the latest information and updates.
- Customer Support: Provide 24x7 support for external customers, responding promptly to their inquiries, requests, or complaints.
- Troubleshooting and Resolution: Handle customer calls and escalations, conducting 2nd-level troubleshooting and resolving issues efficiently.
- Issue Ownership: Take ownership of issues, collaborating with Engineering and Principle teams to resolve them effectively.
- Status Communication: Monitor, track, and communicate the status of support requests.
- Product Maintenance: Perform product preventive maintenance, ensuring products firmware, signatures, and patches are up-to-date.
- Vendor Coordination: Coordinate with vendors and principle teams for effective management.
- Documentation: Create and maintain technical documentation.
- Threat Reporting: Report potential threats or software issues.
- Device Installation: Install, program, and commission devices, security equipment, and software.
- Hardware Troubleshooting: Diagnose and troubleshoot hardware and software issues.
- Remediation Planning: Develop and implement remediation plans.
- Vulnerability Remediation: Collaborate with other IT teams to ensure timely vulnerability remediation.
- Policy Configuration: Configure new policies and templates.
- Policies Fine-tuning: Fine-tune existing policies to meet customer requirements.
- Firmware Upgrades: Upgrade and evergreen firmware and software.
Requirements:
- 3-6 years of experience in security engineering and operations support.
- Analytical-thinking and problem-solving experience.
- Experience working autonomously and prioritizing work with minimal input.
- Time management and multitasking experience.
- Strong knowledge of VPN, Cisco Identity Services Engine (ISE) solutions.
- Hands-on experience in running and maintaining CISCO Any Connect, CISCO DUO, Cisco Identity Services Engine (ISE) solutions including configuration, fine-tuning of policies and firmware upgrades.
- Preferably with an engineering support background.
- Excellent verbal and written communication skills.
- Detail-oriented and organized.
- Ability to work independently with minimal supervision while maintaining a high level of efficiency.
- Flexible and quick to adapt to sudden changes and issues.
- Willing to work in the customer's environment.
- Experience/technical certification in Cisco products is a MUST.
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