Cybersecurity Engineer L2

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Ensign InfoSecurity Full time

About Ensign InfoSecurity

We specialize in delivering cutting-edge cybersecurity solutions that safeguard our clients' digital presence. As a mid-senior level Information Technology professional, you will contribute significantly to the development of secure network environments.

Key Responsibilities:

  • Ticket Management: Manage ticketing systems, ensuring all tickets are up-to-date with the latest information and updates.
  • Customer Support: Provide 24x7 support for external customers, responding promptly to their inquiries, requests, or complaints.
  • Troubleshooting and Resolution: Handle customer calls and escalations, conducting 2nd-level troubleshooting and resolving issues efficiently.
  • Issue Ownership: Take ownership of issues, collaborating with Engineering and Principle teams to resolve them effectively.
  • Status Communication: Monitor, track, and communicate the status of support requests.
  • Product Maintenance: Perform product preventive maintenance, ensuring products firmware, signatures, and patches are up-to-date.
  • Vendor Coordination: Coordinate with vendors and principle teams for effective management.
  • Documentation: Create and maintain technical documentation.
  • Threat Reporting: Report potential threats or software issues.
  • Device Installation: Install, program, and commission devices, security equipment, and software.
  • Hardware Troubleshooting: Diagnose and troubleshoot hardware and software issues.
  • Remediation Planning: Develop and implement remediation plans.
  • Vulnerability Remediation: Collaborate with other IT teams to ensure timely vulnerability remediation.
  • Policy Configuration: Configure new policies and templates.
  • Policies Fine-tuning: Fine-tune existing policies to meet customer requirements.
  • Firmware Upgrades: Upgrade and evergreen firmware and software.

Requirements:

  • 3-6 years of experience in security engineering and operations support.
  • Analytical-thinking and problem-solving experience.
  • Experience working autonomously and prioritizing work with minimal input.
  • Time management and multitasking experience.
  • Strong knowledge of VPN, Cisco Identity Services Engine (ISE) solutions.
  • Hands-on experience in running and maintaining CISCO Any Connect, CISCO DUO, Cisco Identity Services Engine (ISE) solutions including configuration, fine-tuning of policies and firmware upgrades.
  • Preferably with an engineering support background.
  • Excellent verbal and written communication skills.
  • Detail-oriented and organized.
  • Ability to work independently with minimal supervision while maintaining a high level of efficiency.
  • Flexible and quick to adapt to sudden changes and issues.
  • Willing to work in the customer's environment.
  • Experience/technical certification in Cisco products is a MUST.


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