Financial Services Manager Position

2 weeks ago


Seri Kembangan, Selangor, Malaysia Hong Leong Bank Full time
About the Role

We are seeking a highly skilled and experienced individual to lead our customer service and operations team.

Main Responsibilities
  • Foster a seamless branch operation by leading, guiding, and mentoring the operations team.
  • Maintain HLB's policies, standards, and compliance with BNM regulatory reporting.
  • Manage customer inquiries and complaints in a timely manner.
  • Develop and implement strategies to enhance customer satisfaction and retention.
  • Collaborate with the branch manager to achieve business objectives.
Requirements
  • Malaysian citizenship.
  • A degree or diploma in a relevant field from a recognized institution.
  • Minimum 4-5 years of experience in a similar role, preferably in a financial services industry.
  • Proven leadership and management skills.
  • Excellent communication and interpersonal skills.
  • A strong analytical and problem-solving mindset.


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